The Support Policy describes the support provided for users of plugins created by wpaddonsfactory.com.

We do provide support only from our support area and not from email, chat, or phone. In case of pre-sale questions or billing related queries, you can contact us via our email address support@wpaddonsfactory.com Please read the documentation and FAQs available on site before creating a support request. We don’t provide support for any 3rd party integration with our products for which you should reach out to the 3rd party developer team.

Bug Fixing

Our products are tested properly by our team but if you find any bugs then you can report them here. We help fix any bugs found in our products and release an update asap if the bugs are critical. We request you to update our products on your site to keep your site up to date.

Customizations

Our free support doesn’t provide support for any customization requests for our products or any other WordPress themes or plugins. You can request the customization on your site as a paid service provided by us. Our team members are fully skilled in WordPress website design and development and customization. If you want us to do customization for any of our products or your own requirements then you can request it here.

Feature Requests

If you have any idea for enhancements in our existing products or have a new idea for the addon then you can request it here or vote on other ideas here. We will work on the most useful and requested features first and then other ideas.